Refund policy

# Returns, Refunds and Warranty

Last updated: October 20, 2026

This policy applies to purchases from CalisFit™. It is subject to any mandatory consumer rights that apply in the customer’s country or region. Nothing in this policy limits rights that cannot legally be excluded or restricted.

## Change-of-Mind Returns

Where permitted by applicable law, you may request a return within 30 days of delivery if you have changed your mind.

To qualify for a voluntary change-of-mind return, the Wall-Mounted Training Station must be unused, uninstalled, undamaged, and returned in its original packaging with all parts, mounting hardware, accessories, and instructions included.

Contact us at calisfit.usa@gmail.com before sending an item back. Include your order number and the reason for the request. We will provide return instructions and the applicable return address. Please do not send an item to an address without contacting us first.

For eligible change-of-mind returns, you are responsible for the return shipping cost, including any applicable customs charges, where permitted by law. We recommend using a tracked shipping service and keeping proof of shipment.

Original shipping charges are non-refundable for change-of-mind returns, except where a refund is required by applicable law.

## Damaged, Defective, or Incorrect Items

If your order arrives damaged, appears defective, or is not the item you ordered, contact us at calisfit.usa@gmail.com as soon as reasonably possible. Include your order number and clear photos or video of the item, its packaging, and the shipping label, if available.

Please stop using the product if you believe it may be unsafe. We will review the issue and provide a remedy in accordance with this policy, the applicable warranty, and any consumer rights that apply to your order. Where required by law, we will cover reasonable return shipping costs for a verified damaged, defective, or incorrect item.

## Limited Product Warranty

The Wall-Mounted Training Station is covered by a limited warranty for Unlimited Warranty Period from the date of delivery to the original purchaser.

This warranty covers defects in materials or workmanship under normal, intended use and when the product has been assembled, installed, and used according to the instructions and stated load limits.

This warranty does not cover damage caused by misuse, improper installation, modification, failure to follow the instructions, use with an unsuitable wall or mounting surface, exceeding the stated load limits, accidents, or normal wear and tear.

To make a warranty claim, email calisfit.usa@gmail.com with your order number, a description of the issue, and photos or video showing the problem. We may request additional information to assess the claim.

If a claim is approved, we will provide the remedy required by applicable law or the written warranty terms, as applicable. This limited warranty does not replace or restrict any legal consumer guarantees or other rights that cannot be excluded under applicable law.

## Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase, unless applicable law requires otherwise. We will process approved refunds within the timeframe required by applicable law. Your bank or payment provider may need additional time to post the refund.

## Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee that an order can be cancelled after it has been processed or shipped. This does not affect any cancellation or withdrawal rights that apply under local law.

## Contact

For return, refund, or warranty questions, contact us at calisfit.usa@gmail.com.